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Critical Presence
Critical Teams
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Critical Connections
  Trust and rapport underpin all relationships between patients and healthcare providers. Clinical empathy — the ability to build rapport to improve medical care — enhances the taking of histories, the development of tailored treatment options, and patient compliance. The end result: better outcomes, decreased malpractice risk, and improved patient satisfaction.
Specific Skills and Exercises Available in:
Emotional Intelligence and Building Rapport
  • Active Listening
  • Discovering Hidden Values
  • Expressing Empathy
.
Mastering Cultural Competence
  • Defining Culture and Values
  • Engaging Culture and Values for Performance
.
Planning Difficult Conversations
  • Controlling the Setting
  • Scripting the Beginning
  • Knowing the Exit Strategies
.
Navigating Difficult Conversations
  • Breaking Bad News
  • Resolving Conflict
  • When Empathy is Difficult
.